Terms & Polices

1. Scope of Application

  • These policies apply to all customers purchasing through our platforms (Website, Fan page, Zalo, E-commerce platforms, etc.).

  • By placing an order, customers are deemed to have read, understood, and agreed to all terms.

  • Policies may be updated from time to time without prior notice.

2. Sales Policy

2.1 Order Placement

Customers may place orders via:

  • Direct messages (Facebook, Zalo, Instagram, etc.)

  • Website

  • E-commerce platforms

Required information:

  • Full name

  • Phone number

  • Delivery address

  • Product details (model, color, size, quantity, if applicable)

2.2 Order Confirmation

  • Orders are confirmed via message, phone call, or email.

  • We reserve the right to refuse orders if:

    • Information is unclear

    • Fraud is suspected

2.3 Pricing & Payment

  • Listed prices include operating costs and profit margin.

  • Shipping fees are not included unless otherwise stated.

  • Prices may change depending on promotions and market conditions.

Payment Methods

Customers may choose one of the following methods:

  • Cash on Delivery (COD)

  • Bank transfer

  • E-wallets (if available)

  • Credit/Debit Card (Visa, MasterCard, JCB, via integrated payment gateways)

Notes:

  • Card payments are confirmed only after successful authorization.

  • Any gateway processing fees (if applicable) will be informed in advance.

  • We do not store customers’ card information.

2.4 Order Cancellation & Modification

  • Cancellations/changes are accepted within 12–24 hours after ordering.

  • Not applicable once the order has been forwarded to suppliers/shipping partners.

3. Shipping Policy

3.1 Shipping Time Reference Point

  • Delivery time is calculated from the moment the supplier hands over the package to the carrier and a tracking number is issued.

  • It is not calculated from the order placement time.

3.2 Order Processing & Delivery Workflow

  1. Customer places an order

  2. Seller confirms the order

  3. Order is sent to supplier

  4. Supplier prepares and packs the goods

  5. Package is handed to carrier (tracking number issued)

  6. Carrier delivers to customer

Shipping time starts from Step 5.

3.3 Order Processing Time

(Time from confirmation to tracking number issuance)

  • Domestic orders: 1–3 business days

  • International orders: 2–5 business days

Processing time may be extended in case of out-of-stock items, peak seasons, or customized products.

3.4 Estimated Delivery Time

a. Domestic Orders

(From tracking number issuance to successful delivery)

  • City centers: 2–4 business days

  • Suburban/provincial areas: 3–6 business days

  • Remote/island areas: 5–10 business days

→ Estimated total time from order confirmation: 3–7 business days

b. International Orders

  • Southeast Asia: 7–12 business days

  • Other Asian regions: 10–18 business days

  • Europe, USA, Australia: 12–25 business days

  • Other regions: 15–30 business days

→ Estimated total time from order confirmation: 10–30 business days

Customs clearance time is not included if applicable.

3.5 Shipping Origin

Domestic Orders

  • Shipped from suppliers’ warehouses in Vietnam (HCMC, Hanoi, Binh Duong, Da Nang, etc.).

International Orders

  • Shipped from overseas suppliers (China, Thailand, USA, Korea, etc.).

  • Goods must pass customs inspection before domestic delivery.

3.6 Factors Affecting Delivery Time

Delivery time may vary due to:

  • Weather conditions

  • Natural disasters

  • Holidays and peak seasons

  • Customs inspection

  • Carrier or supplier overload

Customers will be notified in case of delays.

3.7 Shipping Partners & Tracking

  • Orders are delivered via partnered logistics providers.

  • Tracking numbers will be provided for shipment monitoring.

3.8 Failed Delivery

  • Failed deliveries due to:

    • Unreachable recipient

    • Incorrect address

    • Unreasonable refusal

→ Customers may bear additional shipping costs if incurred.

4. Product Inspection Policy

  • Customers may check external packaging upon receipt.

  • Seals/tags must not be broken before payment (COD).

  • Video recording during unboxing is strongly recommended.

  • Videos serve as important evidence for claims.

5. Return & Exchange Policy

5.1 Eligible Cases

  • Manufacturer defects

  • Wrong model/color/size

  • Shipping damage

  • Missing accessories

5.2 Return Conditions

  • Request within 3–7 days of receipt

  • Product must be unused, intact, with:

    • Tags

    • Labels

    • Original packaging

  • Proof (photos/videos) required

5.3 Return Procedure

  1. Contact customer support

  2. Provide order ID and evidence

  3. Wait for approval

  4. Return item as instructed

  5. Receive replacement/refund

5.4 Non-Returnable Cases

  • Late requests

  • User-caused damage

  • No proof provided

  • Clearance/promotional items

  • Customized products

6. Refund Policy

6.1 Refund Eligibility

  • Out-of-stock with no replacement

  • Supplier fails to resolve issue

  • Valid order cancellation

  • Severe unresolvable defects

6.2 Processing Time

  • 5–10 business days after confirmation

6.3 Refund Methods

  • Bank transfer

  • E-wallet

  • Original payment method (platform/card)

6.4 Related Fees

  • Bank/service fees (if any) borne by customer

  • Shipping fees are non-refundable unless seller fault

7. Warranty Policy (If Applicable)

  • Warranty period follows supplier policy

  • Covers technical defects only

  • Not applicable for:

    • Physical damage

    • Water damage

    • Unauthorized repairs

8. Data Privacy Policy

  • Customer information is kept confidential

  • Not shared without consent

  • Used solely for transaction and support purposes

9. Customer Support Policy

9.1 Support Hours

  • 8:00 AM – 10:00 PM (Daily)

9.2 Contact Channels

  • Hotline +1 (307)-210-6087

  • Fan page

  • Email support@snapstore4u.com

9.3 Support Scope

  • Product consultation

  • Order tracking

  • Complaints handling

  • Warranty & returns

9.4 Response Time

  • Within 24 business hours

10. Responsibilities of Parties

10.1 Seller

  • Provide accurate information

  • Assist with order processing

  • Liaise with suppliers

10.2 Customer

  • Provide correct information

  • Inspect goods upon receipt

  • Cooperate in issue resolution

10.3 Supplier

  • Ensure product quality

  • Meet delivery commitments

  • Support returns/exchanges

11. Complaint & Dispute Resolution

  • Priority given to negotiation and mutual agreement

  • Supporting evidence required

  • Final decisions comply with applicable laws

12. General Terms

  • We reserve the right to amend policies

  • Updates take effect immediately

  • New versions replace previous ones